Level3AI, a Singapore-based AI company specializing in enterprise customer engagement, has secured US$13 million in seed funding. The round was led by Lightspeed, with participation from BEENEXT, 500 Global, Sovereign’s Capital, and Goodwater Capital. The company plans to use the new capital to accelerate research and development and expand its operations across the Asia-Pacific (APAC) region.
Founded in 2024, Level3AI develops AI agents that automate customer engagement across voice, email, and chat channels. Its platform integrates large language models with enterprise systems such as CRM, telephony, and ticketing platforms, supporting complex, multi-step interactions for enterprise clients.
Short on time?
Here’s a quick look at what’s inside:
- Who is Level3AI, and why does this funding matter?
- How Level3AI’s platform works for enterprise customer engagement
- What sets Level3AI apart in APAC’s crowded conversational AI market?
- What marketers should know about AI-powered customer engagement
Who is Level3AI, and why does this funding matter?
Level3AI is an APAC-focused startup building AI agents to automate and scale customer engagement for enterprises. The company’s platform is designed to handle complex, multi-step interactions across voice, email, and chat, integrating with core enterprise systems like CRM and telephony. With US$13 million in seed funding, Level3AI aims to accelerate product development and expand its reach across the region.
The company’s client roster already includes brands such as GetGo, Carousell, Yuu Rewards, and Carsome. In partnership with GetGo, Level3AI maintained a 95% customer satisfaction rate over 18 months, supporting more than 10 million customer interactions for over one million end consumers.
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How Level3AI’s platform works for enterprise customer engagement
Level3AI’s platform leverages large language models and a proprietary “Deterministic Backbone” architecture, which separates deterministic workflow controls from AI-generated components. This approach allows the platform to automate customer engagement across multiple channels while maintaining reliability and compliance with enterprise requirements.
Key features for marketers and customer experience teams include:
- AI agents that automate conversations across voice, email, and chat
- Integration with CRM, telephony, and ticketing systems for seamless workflows
- Support for complex, multi-step customer journeys
- Performance guarantees tied to customer satisfaction scores or conversion rates, with refund provisions if targets are not met
The platform is designed to deliver measurable outcomes for enterprise customers, focusing on both efficiency and customer satisfaction.
What sets Level3AI apart in APAC’s crowded conversational AI market?
The APAC market for conversational AI and customer engagement platforms is highly competitive, with both global and regional players such as Yellow.ai, Kore.ai, and Cognigy. Level3AI differentiates itself through its guarantee-backed performance model and its focus on integrating deterministic workflow controls with AI-driven components.
By offering performance guarantees and refund provisions, Level3AI aims to build trust with enterprise clients and demonstrate accountability for customer outcomes. Its track record with notable brands and high customer satisfaction rates further supports its positioning as a credible player in the region.
What marketers should know about AI-powered customer engagement
For marketers and customer experience leaders, Level3AI’s approach highlights several key trends:
- The shift toward AI-driven automation for multi-channel customer engagement
- The importance of integrating AI with core enterprise systems for seamless workflows
- The growing expectation for measurable, outcome-based performance in customer engagement solutions
- The need for reliability and transparency in AI-powered platforms, especially in regulated or high-stakes environments
As enterprises in APAC look to scale customer engagement and improve satisfaction, AI-powered platforms like Level3AI offer new ways to automate, personalize, and measure customer interactions at scale.
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